Thank you for choosing SouthRiver Community Health Center as your primary care home. Our mission is to provide timely and affordable primary medical care and behavioral care, regardless of one’s ability to pay.

How To Establish Care

What are the steps to become a new medical patient?

Step 1

Call SouthRiver Monday through Friday to speak with one of our receptionists. We will ask you some basic questions and enter this information into our system. Our New Patient Coordinator will return your call to schedule your appointment.

Step 2

Prior to being seen by a provider, we ask that you complete our New Patient Packet, which we can mail to you or you may print out from our Patient Forms section. Bring the completed New Patient Packet forms with you to your first appointment.

Step 3

If you would like to apply for our Sliding Fee Discount Program, complete the Financial Discount Application. Submit this application and acceptable proof of income to us along with your completed New Patient Packet forms.

Step 4

Complete the Authorization for the Release of Health Information, which gives SouthRiver permission to obtain your medical records for the last five years. Requests for past records are faxed upon receipt of the signed release form and often take up to 30 days to receive.

What do I need to bring to my first appointment?

  1. Picture ID, state or federal issued and current—for example, a driver’s license, ID card, or passport
  2. Insurance information along with your co-payment
  3. All medications you currently take—both prescribed and over the counter medications, including supplements and vitamins, in their original containers.

Important Reminders

  1. Please arrive promptly to your first appointment to allow time to finish registration.  Late registration may require the appointment to be rescheduled.
  2. Same day appointments for acute issues may be available. Please contact our office at 8AM to ask about availability.
  3. Our providers are unable to refill medications for new patients until you have established care. If you need refills, you may request them from your previous provider or go to your local Urgent Care or the Mercy Medical Center Emergency Room.
  4. If you have a medical issue that needs immediate attention prior to establishing care with us, please go to your local Urgent Care or the Mercy Medical Center Emergency Room.
  5. If you, as a patient, need to have someone help you with making appointments or requesting information that pertains to your health care, you will need to sign an Authorization for the Disclosure of Information.

General FAQ (optional download )

Come to SouthRiver or call (541) 492-4550. We will connect you with our New Patient Coordinator to schedule your appointment, and will ask you to complete a New Patient Packet prior to being seen. This process allows your provider to appropriately treat your medical needs.

  • Picture ID, state or federal issued and current—for example, a driver’s license, ID card, or passport
  • Insurance information along with your co-payment
  • All medications you currently take—both prescribed and over the counter medications, including supplements and vitamins, in their original containers.

We do not offer a walk-in service at this time. We do have some same day appointments. You must call in at 8:00 AM to ask about availability. If a time slot is available, the nurse will tell you what time to check in to see the provider.

Please call our office as soon as you can. We request 24-hour notice for cancelled visits. This will allow us to offer the time slot to another patient.

Most specialists require you to see and obtain a referral from your Primary Care Provider prior to making an appointment.

Call your pharmacy to request a refill. The pharmacy will contact us if an authorization is needed. Please allow 72 hours processing time.

Prescription Refill Policy

Patient Forms

Please complete the New Patient Packet forms and bring them with you to your first appointment. If you need assistance or would like us to mail you the forms, please call our office at (541) 492-4550.

(NOTE: The following documents require your computer to have a PDF reader. If you do not have a PDF reader, you may download the free Adobe Acrobat Reader here.)

Insurance and Billing FAQ

We live by a simple philosophy: all people should have timely access to high quality and affordable care. Our experienced staff will work with you to make sure you get the care you need when you need it.

SouthRiver is a preferred provider for most health insurance plans, and we welcome patients covered by Oregon Health Plan and Medicare. If you are uninsured, we offer a sliding fee discount based on family/household size and net income. No one is turned away due to inability to pay.

We are a preferred provider for most health plans, including Oregon Health Plan and Medicare. Please check with your insurance company to make sure SouthRiver Community Health Center is on your plan.

Some plans we do accept and bill for services; however, we are not considered a participating provider, which could mean more out of pocket expense to you. Make sure you ask your insurance company what your benefits are for seeing a provider at our clinic.

This may be a requirement with your insurance company. Please contact them today. If you are required to have a primary care provider, you will not be able to be seen at our clinic until one of our providers is assigned to you as your primary care provider.

As a courtesy to you, when complete insurance billing information is provided at the time of service, we will submit a claim to your insurance. Please note that your benefits are between you and your insurance company. If your insurance does not cover the charges you remain responsible for the payment for these services.

The amount you are quoted at check-in may be an estimate based upon the type of appointment you have scheduled. The final charge is not determined until the provider submits the charges based on the services actually performed. This may result in a higher charge than the original estimate. Another reason may be that your insurance did not cover the services the way you expected. In this case, you will need to contact your insurance company for further information.

We do participate in a Federal Sliding Fee Discount Program. Fees may be reduced based on your family/household size and income. Please refer to our Application for Financial Discount on our Patient Forms page for more information.

Yes. Our staff is trained to help our patients and community members apply for the Oregon Health Plan. Insurance enrollment assistance is free to our patients. Call our office to schedule an appointment.

We recognize that the costs of medical and behavioral care can pose significant challenges to some of our patients. It has been our policy to work with patients, as needed, to make financial arrangements that are reasonable and mutually beneficial. Upon approval by our billing department, monthly payments may be arranged to settle your account balance.

It is important that you maintain your account in good standing. Payments must be made regularly and consistently. If you are unable to make a scheduled payment, please discuss this with our billing department to work out a plan to keep your account current. Failure to maintain your account could result in it being turned over to an outside collection agency.

All lab work done at SouthRiver will be billed through CHI Mercy Medical Center. In this case, you will receive a bill from CHI Mercy Medical Center for any patient responsibility after insurance is billed.

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